Refund Policy — GlobalFormations

ℹ️ This policy is provided as a general guide for GlobalFormations clients and is written in plain language. It is not a substitute for legal advice — we recommend having it reviewed by a qualified solicitor before relying on it as a binding contract term.

1. Overview

Company formation involves real, non-recoverable government costs from the moment we begin filing on your behalf. This policy explains what is and isn't refundable at each stage, so there are no surprises.

2. Our Payment Structure

Most packages are collected in two parts: 50% before we submit your filing with the relevant state or government authority, and the remaining 50% once your Articles/Certificate of Organization is ready for delivery. This structure is reflected in the refund stages below.

3. Refund Stages

Stage	Refund
Before we begin preparing your documents	Full refund, minus any payment processor fee already deducted
After documents prepared, before filed with the state/authority	Partial refund — service fee minus preparation work already completed
After filing submitted to the state/authority	State/government filing fees are non-refundable (paid to a third party on your behalf). Remaining service fee may be partially refunded case-by-case.
After Certificate/Articles of Organization delivered	Non-refundable — the core service has been fully delivered

4. What's Never Refundable

Government/state filing fees once submitted — these are paid directly to the relevant authority and are outside our control.
Registered agent, registered office, or mailing address fees once activated with the provider.
Any package where all deliverables (Certificate of Organization, EIN, documents pack) have already been delivered.

5. Duplicate or Mistaken Payments

If you accidentally pay twice, or pay for the wrong package, contact us within 7 days and we will refund the duplicate or incorrect amount in full.

6. EIN Processing Timelines

Non-resident EIN applications are processed by the IRS via fax and typically take 4–6 weeks — this is separate from your 5–7 day company formation and is outside our control. Delays at the IRS or state level are not grounds for a refund, as the service (filing and submission) has been performed correctly on our end.

7. How to Request a Refund

Email support@globalformations.co.uk with your order ID and the reason for your request, or message us on WhatsApp: +44 7454 755183. We aim to respond to all refund requests within 2 business days.

8. Chargebacks

We ask that you contact us directly before filing a chargeback with your bank or card provider — most issues can be resolved faster this way. Chargebacks filed for services that have already been delivered as described will be contested with the relevant documentation.

9. Contact Us

Questions about this policy can be sent to support@globalformations.co.uk or via WhatsApp: +44 7454 755183.